Nov 21 2019

OCBC Honors Government Agencies Cutting Red Tape in 9th Annual “Turning Red Tape Into Red Carpet” Awards

Irvine, CA – November 21, 2019   Last night, with 200 in attendance at the Center Club in Costa Mesa, Orange County Business Council awarded its coveted “Turning Red Tape into Red Carpet” honors to select Orange County cities, a water district, educators and transportation agencies whose policies and programs eliminate the barriers to economic growth and private sector jobs creation.

With a record 41 nominations received this year, winners were selected by a committee of OCBC members and city management in categories including Real Estate Reuse and Revitalization, Business Retention and Expansion, Sustainable and Green Development, Incorporating Innovative Technology, Public-Private Partnership, and Leadership in Public Service.  To view all nominees, click here.

This year’s award winners are:

Real Estate Reuse and Revitalization

City of Anaheim: “Anaheim Motel Conversion Ordinance”

The City of Anaheim and Jamboree Housing plan to reuse an existing EconoLodge Motel to create 70 permanent supportive housing (PSH) units for homeless individuals.  The City enacted the Motel Conversion Ordinance to prioritize the development of affordable housing and PSH units, which are effective in addressing homelessness. When rehabilitation begins on EconoLodge, the economic impacts to the City during the first year will include $8 million in local income, $1.5 million in taxes and other revenue, and 112 jobs. 

Contact: Grace Stepter. (714) 765-4315. [email protected]

Business Retention and Expansion

City of Laguna Niguel: “Concierge Services Program”

The City of Laguna Niguel partnered with the Laguna Niguel Chamber of Commerce and the business community to develop the Concierge Services Program, which provides enhanced customer service, streamlined processing and updated zoning code requirements and demographic information.  Since implementation in May 2018, new business applications have nearly doubled, and the program was highlighted in the Orange County Register.

Contact: John Morgan.(949) 352-4332. [email protected]


City of Garden Grove: “Buy in Garden Grove”

The City of Garden Grove re-launched the shop-local program, Buy in Garden Grove (BiGG) on July 1, 2019.  The enhanced BiGG features a new, vibrant logo; slogan; multi-functional GIS-based webpage; and more incentives, rebates and promotions. About 20 new businesses have joined since the re-launch, and over 100 VRP submissions, with a tax revenue of $59,000, have been received. 

Contact: Greg Blodgett. (714) 741-5124. [email protected]

Incorporating Innovative Technology

Anaheim Transportation Network: “Connecting Consumers to Businesses in Center City Anaheim”

Anaheim Transportation Network and the City of Anaheim launched the RideART and CtrCity mobile apps and Free Rides Around the Neighborhood (FRAN), Orange County’s first micro-transit system, averaging 103 riders per day.  FRAN operates 10 all-electric vehicles on a fixed route throughout bustling Center City Anaheim, with benefits including: reduced parking and traffic congestion; “car/transit to door” service for customers of local businesses; and direct linkages to bus lines and ARTIC. The vehicles also eliminate 223 metric tons of CO2 emission over their 12-year life.

Contact: Diana Kotler. (714) 563-5287. [email protected] 


Orange County Child Support Services: “Predictive Analytics”

Orange County Child Support Services (OCCSS) has incorporated predictive analytics (PA) into department operations over the past several years. By using PA, OCCSS has increased efficiency and accuracy while rapidly improving services. The use of PA elevates OCCSS’s performance and collective understanding of customer needs by guiding the solutions OCCSS develops. Although OCSSS is the first in its field to build and operationalize a PA program, any county can use this model to utilize PA in their jurisdiction.

Contact: Antonio Castillo. (714) 347-6931. [email protected]

Sustainable and Green Development


Irvine Ranch Water District: “WaterStar Program”

Area businesses have saved 250 million gallons of water thanks to Irvine Ranch Water District’s (IRWD) WaterStar program.  IRWD works with WaterStar businesses to find ways to save water, help them cut through the red tape of applying for rebates, and enhance those incentives with financial bonuses for the products used in their projects. WaterStar applicants undergo a site evaluation to survey water consumption, and  IRWD provides recommendations to improve water-use efficiency.  WaterStar recipients include UC Irvine, Great Park Ice, and Hoag Hospital Irvine, and the program has proven tor educe demand on local water supplies and keep rates low.

Contact:Deniene Rivenburg. (949) 453-5336. [email protected] 


Orange County Sanitation District: “Interim Food Waste Station”

Orange County Sanitation District (OCSD) will construct a food waste station to receive, store and feed pre-processed food waste to an existing wastewater processing system at its plant in Huntington Beach.  This will generate methane gas for on-site power production, turning waste into green renewable energy. In fact, the project will divert 150 tons of pre-processed food waste daily and produce approximately 15 percent more methane gas for on-site green energy production. This efficient system benefits the environment, solid waste haulers, the taxpayer and ratepayers. The project is currently being discussed at other wastewater treatment plants in Southern California, and once in place, the facility can be a model for other agencies.    

Contact: Cheryl Scott. (714) 593-7135. [email protected] 

Public Private Partnership

County of Orange Social Services Agency: “Families and Communities Together”

The County of Orange Social Services Agency (SSA) has implemented specialized programs through its Families and Communities Together (FaCT) partnership with 15 Family Resource Centers (FRCs).  FaCT services address child abuse prevention by offering primary, secondary and tertiary prevention activities. This integration of services allowed FaCT to serve an additional 2,217 clients from 2014 to 2018, and FaCT FRCs now serve 6,000 families each year. In addition, FaCT partners invest $4 million in private funds into the 15 FRCs yearly. FaCT is an example of an intergovernmental partnership providing a complete one-stop-shop for shared clients.

Contact: Laura Turtzer. (714) 541-7734. [email protected] 


Orange County Department of Education: “North America Scholastic Esports Federation”

The North America Scholastic Esports Federation (NASEF) was founded in 2017 in Orange County in partnership with Orange County Department of Education (OCDE) and UCI, with support from video game companies and the Anaheim Ducks. Since its implementation, NASEF has provided $30,000 in grants to schools and invested hundreds of thousands of dollars into local businesses for live events. The program is one of the only high school league operators with a signed license agreement with top gaming companies, allowing it to run legitimate tournaments while broadcasting online for over 150,000 viewers. Today, NASEF has 350 schools signed up and is the global leader in scholastic Esports.

Contact: Tom Turner. (714) 966-4364. [email protected] 

Leadership in Public Service Award

City of Costa Mesa:  “Hybrid Model” Bridge Shelter

In 2011, the City of Costa Mesa’s Homeless Task Force was established to produce realistic strategies to address homelessness and make recommendations that address the needs of the community, residents, businesses and the homeless.  This path led to the innovative hybrid model for the Costa Mesa Bridge Shelter. The City opened a bridge shelter with a “Housing First” model that provided a “hybrid model” of operation.  A typical operation model consists of hiring an external third party operator that completely manages day-to-day operations; the City Council’s innovative approach provides additional in-house resources for the client case management.  The hybrid model is unique—Mercy House operates the shelter while the City carries out a local and regional approach to community outreach, case management and diversion.  This model is more efficient and collaborative.  Once the Bridge Shelter opened in April 2019, many businesses saw a decrease in the number of homeless individuals. 

Contact: Connor Lock. (714) 754-5192. [email protected]


Dr. Shelley Arsenault: “Professor of Political Science, California State University Fullerton”

Dr. Shelley Arsenault is the heart of California State University, Fullerton’s (CSUF) renowned public administration program – the City Management Fellowship Program (CMFP). The program was created by Dr. Arsenault in 2012 as a partnership between the Master of Public Administration (MPA) program and the Orange County City Manager’s Association. CMFP provides professional, academic and financial support to several MPA students each year who demonstrate a commitment to public service and desire a career in city management.  CMFP has served as an incredible example of a workforce development pipeline by training the next generation of leaders in city government. 

Contact: Jeanne Tran. (657) 278-7295. [email protected]

2019 Nominees

To OCBC, all nominees are winners for their dedication to the growth and prosperity of this county demonstrated through innovative policies and programs making OC a business and jobs friendly place. To those agencies, OCBC congratulates you.

This year’s nominees include:

Business Retention and Expansion

  1. Saddleback College:  Customized Workplace Training.  The Economic & Workforce Development (EWD) Division at Saddleback College launched its Customized Training Program in August 2015.  The Program delivers affordable employee training on-site at an employer’s location to increase productivity, close skill gaps within a business and contribute to a company’s ROI. The College leverages California Employment Training Panel (ETP) funds through sub-agreements with to subsidize the cost of the training—meaning that companies served pay little to no cost.  The Program has delivered training to over 30 companies and trained close to 500 of their employees in Orange County’s largest industries, including advanced manufacturing, healthcare, hospitality and IT.  The Program budget stands at over $400,000 after beginning at zero only four years ago. The Program has been replicated by community colleges statewide.  Collaboration with other colleges and industry partners, as well as leveraging ETP funds, are essential for positive results. Learn More. 
  2.  City of Lake Forest: South Orange County Entrepreneurs Academy.  The City of Lake Forest partners with six cities in South Orange County to deliver a free, regionally accessible program that teaches current and prospective business owners the basics of owning, operating and expanding a business.  This local entrepreneurship program organized a series of 13 events for Fiscal Year 2018-2019. Each city hosts two to three workshops or seminars held monthly each fiscal year.  Last fiscal year, the Academy hosted 371 attendees.  Seminar topics included startups, marketing, finance, operations and sales.  The seminars also serve as a networking opportunity for South Orange County’s business owners and entrepreneurs. The Academy is simple in design, replicable, and effective.  Participating cities partner with SCORE, a national nonprofit that provides free business mentoring and education, for content and speakers.  Responses from attendees have been extremely positive.
  3. Caltrans District 12: I-5 Managed Lanes.  Caltrans District 12 initiated the Project Study Report (PSR) phase for the I-5 Managed Lanes (ML) Project in early 2018.  The project proposes the implementation of price managed lanes to improve the speed and reliability of existing High-Occupancy Vehicle (HOV) lanes, and will support the economic vitality of Orange County. The I-5 ML Project will also reduce congestion and greenhouse gas (GHG) emissions.  This is the first project where Caltrans is mitigating a degraded HOV system by utilizing the price managed lane concept.  The Project aims to incentivize transit, carpooling and active transportation. The PSR proposes four alternatives—one no-build alternative and three build alternatives.  Partners include OCBC, Orange County Transportation Authority, Transportation Corridor Agencies, the Federal Highway Administration, and Orange County cities the I-5 ML Project would pass through.
  4. City of Fountain Valley: Experience Fountain Valley Food & Wine. The City of Fountain Valley is partnering with local business groups to showcase Fountain Valley culinary talents, wineries and breweries at Experience Fountain Valley Food & Wine (EFV).  EFV will be held on October 4 at Mile Square Park. The goal is to raise funds for local business and community groups while promoting the City’s restaurants and businesses.  EFV has 14 sponsors with $30,000 in cash donations and over $40,000 in-kind donations.  Tickets are expected to sell to 1,000 attendees, providing approximately $20,000 in sales.  EFV has provided at least $10,000 worth of marketing for participating businesses and sponsors. The event is an example of how collaboration and partnership among the various stakeholders in a city are essential for successful economic development.  The event received support from the City Council and two County Supervisors. 

Real Estate Reuse and Revitalization

  1. City of Orange: West Chapman Revitalization Project.  The West Chapman Revitalization Project is a City of Orange initiative in Old Towne Orange to combine targeted infrastructure investment with economic development, attracting private investment to rehabilitate several aging buildings between the Plaza and the Orange train depot. The Project encouraged millions of dollars of private investment to restore historic properties, seismically retrofit them, and adaptively reuse them as restaurants.  The Project’s success has spurred a second wave of properties to plan restoration projects.  The City has also added the Old Towne West Metrolink parking structure, connecting the Plaza and the Santa Fe Depot/Orange Metrolink Station. The Project demonstrates a successful pivot from traditional redevelopment to economic development in a “post-redevelopment” environment.  It is replicable for cities looking to effectively develop a plan of targeted infrastructure investment.
  2. City of Westminster: Della Rosa.  The Westminster Housing Authority executed a development and loan agreement with affordable developer Affirmed Housing Group in 2016 to deliver a mix of apartments serving extremely low- and very-low income individuals and families.  Development is underway for 25 permanent supportive units and 24 low-income restricted units. Construction is expected to be completed in summer 2020.  The City partnered with the County of Orange for $1.2 million in funding.  Della Rosa will provide the first permanent supportive housing units in the City.  Della Rosa will repurpose an aging, vacant retail strip that the private market was unable to find value in due to its unusual configuration. Leadership and cooperation from numerous parties—as well as patience and determination—were required to reach this point.  Della Rosa is a savvy public-private partnership that demonstrates the City’s willingness to address the housing and homelessness crises facing Orange County.
  3. City of Mission Viejo: Shea Residential/Retail Development. Shea Homes and the City of Mission Viejo partnered in 2018 to preserve viable retail space at the Mission Viejo Marketplace while repurposing the remainder of the shopping center as a residential development.  The development includes 105 units, with 15 percent of the units affordable to low- and very-low income families. The aging, traditional Marketplace has lost tenants and become obsolete; new townhomes and single-family detached homes will bring new housing and revitalize businesses in the Marketplace.  Construction is slated to begin in November 2019.  The City is demonstrating how valuable adaptive reuse of aging, underutilized and surplus commercial property with new, horizontal mixed-use development can be.  The new residential component will provide new consumers and potentially new employees for the remaining adjacent retail businesses and reduce vehicle miles traveled.

Incorporating Innovative Technology

  1.  City of Irvine: Irvine READY!  The City of Irvine launched Irvine READY!, a streamlined, web-based platform for submitting and managing planning and building applications as well as online payments, in June 2019.  This innovative program saves Irvine residents and community partners’ time and money. The project was funded by the City’s Technology Fund.  Paperless plan check will reduce shipping, storage and printing costs for the City and customers.  Irvine READY! allows customers to submit electronic plan sets over the Internet, eliminating the requirement for in-person processing at City Hall and increasing client satisfaction. The system is being launched in three phases.  Most customers went live in September 2019.  The final segment, focusing on residential remodel projects, will go live in late 2019.  Municipalities have only recently began conducting cloud based e-business; other cities can learn from the City’s experiences when implementing this innovation.
  2. County of Orange (Supervisor Lisa Bartlett) and the Orange County Treasurer-Tax Collector: Mello Tax Transparency Application.  Treasurer Tax-Collector Shari Freidenrich and Orange County Supervisor Lisa Bartlett saw the need for an easy-to-use avenue for constituents and homeowners to access data on all fees and taxes attached to their properties.  They launched the web-based application Mello, which identifies parcels that may have assessments, like Mello Roos. Mello provides the public with greater transparency and access to their secured property tax bill information with a GIS map listing names of streets, businesses, parks and other local services.  Potential buyers can identify properties with low or no Mello Roos assessments.  Mello is designed to be easy to understand and use Over 3,000 Mello users have run over 15,000 queries.  The County is not aware of any other project in the nation that uses GIS map technology, combined with the property tax records of local parcels, to create a simple, no-cost app that shows complete transparency in property tax bills and highlights areas critical to assessments.
  3. Orange County Clerk-Recorder: SECURE G2G – Government to Government.  SECURE Government to Government (SECURE G2G) was established as a government to government component to the Clerk-Recorder’s electronic recording delivery system.  Orange County partners with Los Angeles, Riverside and San Diego County Recorders to submit documents electronically to various government entities throughout California. This partnership equates to 75 percent of the total document recordings statewide—214,832 in 2018.  Traditional government to government recording submissions are completed through a hard copy paper process; SECURE G2G removes hard copy limitations such as transportation logistics, paper waste and time waste. The program saves costs, maintains high security standards, and utilizes a four-tiered fee structure that makes budgeting simple and accommodates the different needs of each county.  Counties and customers all praise the convenience of SECURE G2G.  The Clerk-Recorder continues to promote SECURE G2G to other counties statewide.
  4. City of Irvine: Automated Traffic Signal Performance Measures.  The City of Irvine uses Automated Traffic Signal Performance Measures (ATSPMs) to utilize high-resolution data extracted from existing traffic signal infrastructure to assess the quality of corridor traffic progression, individual intersection performance and infrastructure functionality.  The City considers traffic congestion relief a high priority. A robust traffic signal system connects all traffic signal controllers, video detection systems and CCTV monitoring cameras to the City’s traffic management center.  The City has been one of the first local agencies to embrace this new technology, which allows for quick-response signal timing adjustments and equipment repairs. Before implementation, about 47 percent of motorists were arriving at a downstream traffic signal near the Interstate 5 during the green phase; after implementation, 68 percent arrived during the green phase.  The technology has been deployed at 12 of 19 synchronized corridors citywide.  The City will showcase ATSPM at Orange County Transportation Authority’s upcoming Traffic Forum.
  5. City of Newport Beach: iPERMIT.  The City of Newport Beach released the iPERMIT in summer 2015.  The iPERMIT is extremely popular among homeowners and local contractors, who access the application through the City website for mechanical, electrical, and other residential permits.  Applicants can also apply and pay for a Residential Building Report (RBR). The iPERMIT provides customers a simple and convenient alternative for obtaining a building permit, streamlining the process and reducing customer wait times at the public counter.  Since its debut, the Community Development Department has issued and completed inspections for approximately 2,800 iPERMITs and processed 880 RBRs. Customer counter activity has been reduced by 20 percent for these types of permits and has saved approximately 3,000 hours on permits and 1,000 hours on RBRs.  The iPERMIT has been well received by the contractor community.  The City attached testimonials from customers praising iPERMIT as user friendly and convenient.
  6. City of Irvine: Mayor’s Corner.  The City of Irvine unveiled the Mayor’s Corner video series in May 2019 to offer a personal message from the Mayor to Irvine residents and businesses.  As the first short-format video series hosted by a Mayor in Orange County, the videos discuss economic development, homelessness, public safety and major construction projects. Videos are posted on the City’s social media platforms and website.  The goal is to connect with the community and increase transparency on government business.  The video series has partnered with Amazon, Transportation Corridor Agencies, the Irvine Police Department and others. Since releasing an episode highlighting the “How Can We Help” (HCWH) feature of the revamped Access Irvine mobile app—which received over 10,000 total views—the City has received more than 430 HCHW submissions.  Soon after Mayor’s Corner launched, the format has already been replicated by the County’s Supervisor Spotlight.  The program proves the effectiveness of using video content and social media.
  7. Orange County Community Resources Veterans Service Office: Veterans Service Office Self Check-In. The Orange County Veterans Service Office (OCVSO) upgraded client registration by introducing an automated self-check-in and triage kiosk software application.  Clients can choose to “self-check-in” upon arrival, quickly providing preliminary information and answering triage questions. With 133,000 veterans residing in Orange County, OCVSO saw a need to develop an app to better serve clients.  Many services are time-sensitive; since the implementation of VSO Self Check-In, lobby wait time has been reduced, clients are more satisfied by overall customer service, and OCVSO staff has been more efficient and accurate. Other County Veterans Offices could implement similar technology, as decreasing wait times is a crucial priority when improving operations.  The total costs incurred when developing and implementing the system is approximately $47,000.  The Self Check-In system both expedites the process and results in more accurate, thorough services.
  8. Moulton Niguel Water District: Advanced Meter Infrastructure.  Moulton Niguel Water District’s (MNWD) Advanced Meter Infrastructure Program began with the installation of nearly 10,000 smart meters; over the next two years, smart meters will come online for all remaining customers.  The Program empowers customers to control their water usage, conserves water and reduces operating costs. Since the online customer portal launched in 2017, more than 45 percent of MNWD customers have enrolled in the portal.  MNWD has been awarded a total of $2.1 million in federal grants for smart meter infrastructure.  The program supports jobs in the construction sector by employing local contractors to install 45,408 advanced meters. Smart meters allow the agency to detect leaks earlier, saving customers’ time and money.  The program’s success stems in part from MNWD’s prioritization of customer outreach and engagement.  MNWD estimates that an 11 percent reduction in potable water use will be achieved due to smart meters.

Sustainable and Green Development

  1.  Irvine Valley College: Battery Storage Energy Management System.  In summer 2018, Irvine Valley College (IVC) partnered with Southern California Edison to deploy 32 high-capacity Tesla battery storage units capable of providing up to 6,300 kW/h of power.  The minimum energy cost savings to IVC is $125,000 annually—over the span of the 10-year contract, the project will save $2.3 million in taxpayer funds. IVC will be home to the largest lithium-ion battery system in the world for a community college.  The renewable energy source reduces IVC’s dependency on coal-burning plants and reduces CO2 emissions.  The system is equipped with a web-based software component that allows students to monitor the battery system in real-time. The new battery system not only saves taxpayer dollars, but provides a sustainable “living laboratory” for faculty and students.  The system has been replicated, and IVC urges other schools and school districts to use the system for their sustainability efforts.
  2. Orange County Sanitation District, Orange County Health Care Agency and Public Works, and South Orange County Wastewater Authority: Beaches Open for Business – the Orange County Ocean Water Protection Program.  Four agencies—Orange County Health Agency and Public Works, Orange County Sanitation District (OCSD) and the South Orange County Wastewater Authority (SOCWA)—oversee more than 25,000 water quality analyses from nearly 150 beach locations up and down Orange County’s 42 miles of coastline via the Ocean Water Protection Program (“Program”). The Program assures the public and millions of annual visitors that local water quality is safe for use, provides real-time ocean water quality analyses, guides local capital programs to protect long-term beach health, and saves taxpayer dollars through its regional approach.  Since 2002, beach closure days are down 75 percent. Funding for water testing is provided by OCSD and SOCWA, while general administration is funded by OC Public Works and OC Health Care Agency.  The South County region has saved approximately $50,000 through this partnership.  In 2018/19, approximately 20 Orange County beaches were ranked on Heal the Bay’s “honor roll.”
  3. City of Orange: Old Towne West Metrolink Parking Structure. The City of Orange constructed the Old Towne West Metrolink Parking Structure (Structure) which supports environmentally friendly transportation while maintaining the historic district’s character.  The Structure contains 608 spaces with five levels.  Photovoltaic panels on the roof offset the energy needs of the Structure. The Structure supports the transition of the Orange Train Depot into a modern transportation hub with Amtrak, Metrolink, and OCTA buses.  The project received federal and private funding.  The Structure has attracted millions of dollars in private investment to restore historic properties and adaptively reuse them. The City learned that patience is key when coordinating with multiple agencies for green infrastructure projects.  The Structure offers safe parking and storage for bicycles through the Bicycle Locker Rental Program.  The Structure was designed to enhance the historic district’s character, rather than detract from the landmark.
  4. Orange County Sanitation District: Odor and Corrosion Program.  OCSD has developed an extensive collection system odor control program that combines optimized chemical treatment using a patented process.  The program has resulted in considerable cost savings and reduced complains by 90 percent since 2015, with only 10 total complaints in 2018. OCSD patented the combination of two synergistic chemicals.  This combination reduces overall chemical usage and achieve lower net costs.  The program and technologies will be shared at local, regional and national conferences in hopes of having the program replicated in other jurisdictions. The program has dramatically decreased odor nuisances in one of the most densely populated areas of California, improving residents’ quality of life. An efficient and optimized program provides effective odor control while decreasing operational costs. This reduces the costs to ratepayers, which helps stimulate the local economy.
  5. University of California, Irvine: Pump2Plug Electric Vehicle Adoption Program.  UC Irvine’s Pump2Plug (P2P) Electric Vehicle (EV) Adoption Program is the first university incentive program for EV adoption.  Since 2016, UCI employees can replace their gas-powered vehicles with EVs or hybrids and receive three years of free or reduced charging at any of UCI’s 100-plus charging ports. UCI collaborates with 11 dealerships and Chargepoint, the EV-charging network whose staff helped educate UCI campus affiliates on the convenience of on-campus charging.  P2P helps fulfill state mandates for reducing greenhouse gas emissions while directly relating to UCI Transportation’s long-term partnerships. P2P has 456 registered members and prevented the use of 43,191 gallons of gas.  The mission has reached 62,974 faculty, staff and students.  UCI held eight sustainable transportation-focused festivals and the EV Showcase, and participated at the White House’s Electric Vehicle Corridors Roundtable in 2016.  UCI’s financial commitment is minimal, investing less than $9,000 in P2P’s first year.


  1. City of Orange: Strategic Alignment to Ensure Public Safety at the Outlets at Orange.  The City of Orange Police Department (OPD), Simon’s Property Management and Allied Universal Security Services (“Allied”) partner to ensure public safety at the Outlets at Orange, a premium outdoor outlet center.  They meet regularly and use a CompStat model approach to ensure strategic alignment in their safety efforts. Security personnel facilitate regular meetings with stakeholders and OPD through quarterly merchant meetings.  As of July 2019, the Outlets have experienced a 25 percent reduction in part-one crime compared to July 2018.  Safe and inviting shopping experiences are necessary for residents, visitors, and the local economy. The City includes examples of how this process allows OPD and Allied to quickly notice trends in crime and respond effectively.  Regular communication has been key to the process’s success.  After-action reports are also essential to replicate success after solving a challenge.  The lessons learned are valuable for other shopping districts.
  2. Anaheim Public Library: A Card for Every Student.  Anaheim Public Library (APL) partners with Anaheim Union High School District and Anaheim Elementary School District for the A Card for Every Student (ACES) program, which provides over 50,000 students with digital library card.  APL holds an MOU with each school district to efficiently manage the creation of these digital accounts. ACES ensures students have access to e-books, tutoring, test preparation, research databases and more, available for free and at any time.  ACES saves school districts—and therefore taxpayers—hundreds of thousands of dollars a year and supports literacy and learning, making it a vital component of Anaheim’s educational success. During the 2018-19 school year, ACES connected 55,404 students and staff with library resources.  Promoting these resources throughout students’ education increases the success of the community and workforce in the future.  APL is the first to develop MOUs with school districts, which other areas have expressed interest in replicating.
  3. Ontario International Airport: Air Freight Expansion Agreement.  In 2018, Ontario International Airport (ONT) and FedEx announced a 30-year lease extension and expansion that will include an investment by FedEx of $300 million to triple the size of its operations at ONT.  FedEx’s investment will revitalize aircraft parking apron areas, construct a sorting facility and maintenance buildings, and bring other improvements to ONT by November 2020. Since the return of local control of NT in November 2016, air freight volumes have grown by upwards of 20 percent each year.  ONT has been named the fastest growing airport in the U.S.  The FedEx investment will expand capabilities from 3,000 pieces of cargo per hour to 18,000 pieces per hour. The expansion will deliver products to customers much earlier in the morning, which makes a huge difference to many businesses that need packages as early as possible so they can turn those packages around that day.  ONT attached a letter of support from the San Bernardino County Economic Development Agency. 
  4. Santa Margarita Water District: Lake Mission Viejo Advanced Treated Water Facility.  Santa Margarita Water District (SMWD) established the Advanced Treated Water (ATW) Facility by partnering with the City of Mission Viejo and the Lake Mission Viejo Homeowners Association.  This unique partnership converted Lake Mission Viejo into California’s first recreational lake to use recycled water, not drinking water, for lake refill. The first delivery of ATW was in May 2017; as beta-testing continues, the Facility is estimated to save 114 million gallons a year.  Roughly 20 percent of the lake’s water is from the Facility.  SMWD collaborated with the City and the Homeowners Association to finance the Facility.  Homeowners overwhelmingly supported the switch to ATW. The Facility can be operated to adjust salinity to desired levels, preserving the aquatic environment for fish.  The Facility earned praise from the President of the Association of California Water Agencies, who commended the communication between the partners and how innovative the Facility is.
  5. Orange County Fire Authority: Next Generation Aerial Operations Based Pilot Program.  Orange County Fire Authority (OCFA) entered an exclusive-use contract with Southern California Edison (SCE) to implement an innovative aerial firefighting pilot-program managed by OCFA and operated by Coulson Aviation Inc.  The program began on July 1, 2019.  SCE provided $4 million to support this demonstration program. The “Next Generation Aerial Operations Based Pilot Program” is a 150-day night aerial firefighting program featuring two aircraft that allow OCFA to fight wildfires at night, when weather conditions are more favorable.  This first-ever aerial resource can hover-fill from the nearest water source and precisely drop large volumes of water on a fire at night. The risk of wildfires has heightened in recent years.  Certain areas of Orange County are vulnerable to wildfires and need this infrastructure in place to mitigate potential damage in the future.
  6. County of Orange: Be Well OC Campus.  The first Be Well OC Campus is slated to open in Fall 2020 in the City of Orange.  The Campus will include best-in-class mental health and substance use disorder treatment programs available to all county residents, regardless of payer.  Be Well OC will utilize a responsive, accountable and transparent approach to ensure patient success. Co-locating community-based social support services honors whole-person needs and a whole systems approach, improving outcomes and reducing recidivism.  Be Well OC saves precious first responder and emergency room resources, who are often not equipped to ensure optimal care for those in need. Be Well OC plans to open two additional campuses in the future.  Be Well OC is the first initiative of its kind in the state of California to engage and leverage the best-in-class capabilities of the public and private sectors, uniting with health plans, hospitals, clinics, schools and universities, faith organizations and community-based entities.
  7. Orange County Sanitation District: Battery Energy Storage System Project.  The Orange County Sanitation District (OCSD) Battery Energy Storage System Project is a partnership with financer Macquarie Capital, Advanced Microgrid Solutions (AMS) and Southern California Edison (SCE) to install a 4.94-megawatt, 32.5-megawatt-hour lithium-ion Tesla battery energy storage system at Plant No. 1 in Fountain Valley. When installed, it will be the largest behind the meter single customer-sited battery system in the nation.  OCSD will offset the remaining power demand at Plant 1 and operate more economically by discharging the batteries at the most optimal times for OCSD and the SCE grid.  The batteries will be recharged when energy rates are low. OCSD anticipates saving $450,000 per year over the 10-year agreement period.  AMS’s energy management software will operate the battery energy storage system when SCE signals a need to reduce load on the grid or automatically to achieve the best savings during peak times, working seamlessly to benefit OCSD, its partners and customers.
  8. County of Orange Social Services Agency: Families and Communities Together Specialized Programs and Services.  The County of Orange Social Services Agency (SSA) has implemented specialized programs through its Families and Communities Together (FaCT) partnership with 15 Family Resource Centers (FRCs).  FaCT services address child abuse prevention by offering primary, secondary and tertiary prevention activities. This integration of services allowed FaCT to serve an additional 2,217 clients from 2014 to 2018.  Two special programs—Differential Response and Family Stabilization—utilize collaborative partnerships with FRCs to assist families with complex and varying needs.  $4 million in private funds are invested into the 15 FRCs each year from FaCT partners. FaCT FRCs serve 6,000 families each year.  Participants rated the helpfulness of FRC services 4.92 on a 5-point scale on average, and 98.7 percent of survey respondents indicated overall satisfaction with their experience at FRCs.  FaCT is an example of an intergovernmental partnership providing a complete one-stop-shop for shared clients.


  1. Steven Eldred, Director, Orange County Child Support Services.  Steven Eldred is the Director of Orange County Child Support Services (OCCSS).  First hired as Chief Deputy Director in 2004, Mr. Eldred accepted the role of Director in 2009 and has focused on superior customer service, incorporation of community-resource-based parent success, and date-driven policy and practice management throughout his leadership. Under Director Eldred’s guidance, and with the implementation of the predictive analytics program, OCCSS has shifted its attention from short-term, monetary goals to helping families achieve long-term stability and escape multigenerational poverty.  He pioneered a succession of studies and models geared toward exposing the underlying needs of Orange County and assisting families in meeting those needs. Director Eldred has also fostered leadership, peer support and motivation within the agency.  Under his leadership, OCCSS has the highest rate of child support orders established per caseload (93.4 percent) of the six largest counties in California and has maintained a strong, consistent collections rate (68 percent on average) of child support owed for the past five years.  Predictive analytics enable caseworkers to evaluate cases better and help families set individualized success plans to strengthen financial and familial wellbeing.  OCCSS has earned numerous awards, including eight National Association of County Awards, since Director Eldred took the helm.
  2. Transportation Corridor Agencies.  While public entities statewide struggle with ballooning unfunded liabilities and cities in Orange County are resorting to tax increases, the Transportation Corridor Agencies (TCA) paid off their pension liability.  TCA operates a 51-mile toll road network in Orange County that provides relief to over 300,000 customers daily. TCA participates in the pension system administered by the Orange County Employees Retirement System (OCERS).  OCERS plans are funded with employee and employer contributions.  A funding gap—an Unfunded Actuarial Accrued Liability (UAAL)—occurs when benefits owed exceed the amount of money the plan has saved to meet these obligations.  The TCA Board of Directors unanimously voted to pay off all of the agencies’ current UAAL. This action allows TCA to lower its employer contribution rate by almost half, yielding a present value savings of $2 million.  Through intelligent, bold actions, TCA has proven to be a leader in public service and has set an example for other government agencies to follow.  TCA has attached a letter of support from the Orange County Taxpayers Association.
  3. Moulton Niguel Water District Board of Directors. Moulton Niguel Water District (MNWD) attached letters of support from the South Orange County Economic Coalition, Laguna Niguel Chamber of Commerce, and Sustain Southern California.  MNWD is a strong and robust retail agency serving more than 172,000 businesses and residential customers. MNWD has demonstrated financial acumen and foresight in their long-term strategic planning.  MNWD offers its customers the lowest average bill in South Orange County.  The District has consistently delivered balanced and on-time budgets, receiving an AAA-credit rating from both Fitch and S&P and the Certificate of Achievement for Excellent in Financial Reporting from the Government Finance Officers Association for 10 consecutive years.  During the 2019-20 fiscal year, MNWD will invest $71.7 million toward its 10-year, $533 million plan to replace and rehabilitate infrastructure. Sustain SoCal praises MNWD for its efforts to mitigate urban runoff pollution through its OC Stormwater Collaboration, which advances the conservation of local watersheds, habitats and other sensitive lands.  In 2018, MNWD received California’s highest environmental honor, the Governor’s Environmental and Economic Leadership Awards, for its efforts to protect these areas from pollution.  The Orange County Register honored MNWD as the Top Medium-Sized Workplace in Orange County.  The Laguna Niguel Chamber notes that MNWD staff helps businesses succeed through workshops and community events educating businesses about ways to replace turf, access commercial rebates and engage local landscaping experts for water-efficient designs.

About OCBC

Orange County Business Council represents and promotes the business community, working with government and academia to enhance Orange County’s economic development and prosperity in order to preserve a high quality of life. OCBC is comprised of the region’s most influential global businesses and organizations in the region, working to assure effective investment in infrastructure, an advanced education system that produces skilled workers, growth of venture capital and high tech companies, and housing solutions for the workforce.  OCBC members include Experian, Disneyland Resort, Irvine Company, Chevron, JPMorgan Chase, U.S. Bank and AECOM. For more information, visit


CONTACT: Catherine Harper

Communications Manager


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